FAQs
if you cannot see your question here, please use the 'contact me' button below to ask us directly
How do I order a Pottery box?
There are a couple of ways you can do this: either by using the 'contact me' button, by email hello@thepainteddragonfly.co.uk, or by calling me on +44 7968 531734.
I will need to know what items you would like and when you would like them.
I provide a complimentary delivery and collection service within an approximate 10 mile radius of Kings Worthy but if you live outside that, do get in touch and we'll see what we can do.
It also helps to know at the time of contacting me, if you need your fired items back by I particular date (i.e. birthday or Christmas, etc.).
How long do I get to keep my Pottery box for?
Usually customers keep their boxes for three - four days but if you need to keep it for longer, this is not normally a problem, so long as you let us know at the time of booking.
At particularly busy times, e.g. school holidays or in the lead up to Christmas, then we may need to be stricter on how long you keep it for.
How long will it take for me to get my pottery back after you have collected it for firing?
We usually say to allow for between 10-14 days to get your pottery back, although we like to get it back to you sooner.
If you need it back before a particular date, please let us know at the time of booking, so that we can try to accommodate this.
How do I pay you?
In most cases, we will invoice you for the amount owed and you will have five days to pay. You can pay by BACS, cash, cheque or card.
If you attend one of our pop-up events, you will be given a customer receipt on the day, detailing your item. Most customers at a pop-up will usually pay by cash or card.